Question 1

How do I book a stay?

Accepted Answer

Book on our site or text us at (865) 412-4122.

Question 2

What areas do you serve?

Accepted Answer

We only operate in the Smokies. You'll find Mama Cabins in Gatlinburg, Pigeon Forge, Sevierville, Wears Valley, Pittman Center, and the Bluff Mountain & Waldens Creek areas. If it's not in the Smokies, it's not a Mama Cabin.

Question 3

Is there an age requirement to book?

Accepted Answer

The booking guest must be 21+. Anyone of any age can stay.

Question 4

What's the minimum stay?

Accepted Answer

Every cabin is different. Minimum nights shift with demand, size, and season. Check the cabin calendar for your exact dates.

Question 5

Do you accept 1- or 2-night stays?

Accepted Answer

Some cabins do, depending on the dates. Check the calendar or text us.

Question 6

Where do I see prices?

Accepted Answer

Each cabin page shows nightly rates, total price, and availability. Prices change based on dates and occupancy.

Question 7

How do I know if Mama Cabins is right for me?

Accepted Answer

If you want trusted cabins, local expertise, and zero random hosts, you'll like it here. We handpick and personally inspect every cabin.

Question 8

Can I pay in installments?

Accepted Answer

If installments are available for your dates, you'll see the option at checkout.

Question 9

Can I use multiple cards?

Accepted Answer

No. One card per booking.

Question 10

Can you help with birthdays or special surprises?

Accepted Answer

Yep. Text us at (865) 412-4122 and we'll help set it up.

Question 11

Can I get a mid-stay cleaning?

Accepted Answer

Many cabins allow this—just message us ahead of time.

Question 12

What's your cancellation policy?

Accepted Answer

Free cancellation up to 14 days before check-in. Inside 14 days is non-refundable.

Question 13

What's the check-out process?

Accepted Answer

Grab your belongings, close windows/doors, turn off stoves/ovens, and leave things generally tidy. A few cabins may have extra items, but we keep it short and sweet.

Question 14

When I book a Mama Cabin, do I get the whole place?

Accepted Answer

Yes. You always get the entire cabin.

Question 15

What's included in the kitchen?

Accepted Answer

Full appliances, cookware, utensils, and the basics. Cabin pages list additional amenities like Keurig, drip coffee, spices, etc.

Question 16

Do you allow pets?

Accepted Answer

Some properties do, with a pet fee. Check the cabin page. Service animals (ADA-defined) are always welcome—just tell us before arrival. Undeclared pets or unpaid fees can result in cancellation.

Question 17

Can I bring extra guests?

Accepted Answer

No. Occupancy limits are strict for safety and county rules. Kids count.

Question 18

Is Wi-Fi included?

Accepted Answer

Yes. Every cabin has Wi-Fi, though speed varies in mountain areas.

Question 19

What if something breaks during my stay?

Accepted Answer

Text us. We have local support in Gatlinburg, Pigeon Forge, Sevierville, Wears Valley, and Cosby.

Question 20

Are you a property management company?

Accepted Answer

No. We're a marketing and booking platform. We partner only with verified, top hosts in the Smokies—never random hosts like other OTAs.

Question 21

What makes Mama Cabins different?

Accepted Answer

Only the best cabins—handpicked and personally inspected. Amazing locations near top attractions, dining, and scenic spots. Beautiful properties with views, hot tubs, game rooms, indoor pools, fast Wi-Fi, and cozy fireplaces. Local text/call support, spotless cleaning every time, and verified hosts—no 'hope for the best' like other booking platforms.

Question 22

I have a cabin (or my friend does). How can we list with Mama Cabins?

Accepted Answer

Apply at https://mamacabins.com/sign-up or text (865) 412-4122. We only accept high-quality cabins in great locations—but we're always looking for great partners.

Question 23

Do you manage cabins?

Accepted Answer

No. Owners keep their own managers or self-manage. We handle marketing, bookings, payments, support, and the full guest experience.

Question 24

What does it cost to list?

Accepted Answer

Flat monthly subscription + a low booking fee. No hidden charges. No Airbnb-style surprises.

Mama Cabins – FAQ

Booking

Staying With Us

About Mama Cabins

For Owners

Still have questions?

Mountain Insider Tips

Mama Cabins – FAQ

Booking

Q: How do I book a stay?

Q: What areas do you serve?

Q: Is there an age requirement to book?

Q: What's the minimum stay?

Q: Do you accept 1- or 2-night stays?

Q: Where do I see prices?

Q: How do I know if Mama Cabins is right for me?

Q: Can I pay in installments?

Q: Can I use multiple cards?

Q: Can you help with birthdays or special surprises?

Q: Can I get a mid-stay cleaning?

Q: What's your cancellation policy?

Q: What's the check-out process?

Staying With Us

Q: When I book a Mama Cabin, do I get the whole place?

Q: What's included in the kitchen?

Q: Do you allow pets?

Q: Can I bring extra guests?

Q: Is Wi-Fi included?

Q: What if something breaks during my stay?

About Mama Cabins

Q: Are you a property management company?

Q: What makes Mama Cabins different?

For Owners

Q: I have a cabin (or my friend does). How can we list with Mama Cabins?

Q: Do you manage cabins?

Q: What does it cost to list?

Still have questions?