Terms and Conditions

The Services are intended only for individuals who are at least eighteen (18) years of age and who can form a legally binding contract under applicable law. By using the Services, you represent and warrant that you (a) are at least 18 years old; (b) have the legal capacity to enter into these Terms; (c) will use the Services in compliance with these Terms and all applicable laws; and (d) the information you provide to us is true, accurate, current, and complete.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Mountain Mama Cabins LLC is strictly a marketing and advertising platform. We are not a travel agency, tour operator, real estate broker, property manager, landlord, lessor, lessee, booking agent, escrow agent, or insurer.

• We do not own, lease, operate, manage, control, inspect, or maintain any properties listed or featured on the Services.
• We do not set, control, or guarantee pricing, availability, quality, condition, safety, legality, or suitability of any property.
• We do not act as a property manager, booking agent, travel agency, or fiduciary for guests or property owners.
• Our role is limited to providing marketing, promotional, and informational content that connects travelers with independent third-party property owners, property managers, and/or booking platforms.
• Any contract for lodging, services, or amenities is solely between you and the applicable property owner, manager, or booking platform — not with Mountain Mama Cabins LLC.
• We do not endorse and are not responsible for any property, owner, manager, listing, content, communication, transaction, stay, or activity facilitated through or referenced by the Services.

Nothing in the Services creates an agency, partnership, joint venture, employment, franchise, or fiduciary relationship between you and Mountain Mama Cabins LLC.

You acknowledge and agree that:

• All rental fees, security deposits, cleaning fees, taxes (including occupancy, lodging, and sales taxes), service fees, damage waivers, pet fees, and other charges are solely between you and the property owner, manager, or booking platform.
• Mountain Mama Cabins LLC is not a party to any rental agreement and is not responsible or liable for refunds, cancellations, rescheduling, credits, chargebacks, payment failures, fraud, or any disputes regarding payments.
• You are responsible for reviewing and complying with the terms, cancellation policies, and house rules of the applicable property owner and booking platform before completing any reservation.
• Any payment-related dispute must be resolved directly with the property owner, the booking platform, or the third-party payment processor used.

Content on the Services — including property descriptions, photographs, amenities, bedroom counts, square footage, occupancy limits, maps, distances, pricing, availability, ratings, reviews, blog posts, itineraries, event listings, area guides, weather and seasonal information, and AI-generated content — is provided for general informational and marketing purposes only. We make commercially reasonable efforts to keep information current, but we do not warrant that any content is accurate, complete, reliable, current, error-free, or free of viruses or other harmful components.

You should independently verify all material details — including pricing, availability, amenities, accessibility, occupancy, pet policies, location, distances, and event details — with the property owner, manager, applicable booking platform, or event organizer before relying on them or making a reservation or travel decision.

You acknowledge that travel to and lodging in mountain, rural, and wilderness areas (including the Great Smoky Mountains region, Sevier County, Tennessee, and surrounding areas) involves inherent and unavoidable risks. These risks include, without limitation: severe and rapidly changing weather; flooding, landslides, rockfalls, snow and ice; remote or steep terrain and limited road access; wildlife encounters (including bears, snakes, and insects); hot tubs, swimming pools, water features, fire pits, fireplaces, decks, balconies, stairs, and outdoor recreational equipment; hiking, swimming, boating, skiing, ATV, horseback, zipline, and other outdoor activities; loss of utilities, internet, or cellular service; allergens, mold, and other environmental conditions; and the acts or omissions of third parties.

YOU VOLUNTARILY ASSUME ALL RISKS — KNOWN AND UNKNOWN — ASSOCIATED WITH YOUR TRAVEL, LODGING, AND ACTIVITIES, INCLUDING THE RISK OF PROPERTY DAMAGE, BODILY INJURY, ILLNESS, OR DEATH TO YOU OR ANY MEMBER OF YOUR PARTY. YOU AGREE THAT MOUNTAIN MAMA CABINS LLC IS NOT RESPONSIBLE FOR PROVIDING WARNINGS OR SUPERVISION AND IS NOT LIABLE FOR ANY INJURY, ILLNESS, DAMAGE, OR LOSS RESULTING FROM SUCH RISKS.

You are responsible for obtaining adequate travel, medical, and trip-cancellation insurance for yourself and all members of your party.

THE SERVICES, AND ALL CONTENT, INFORMATION, RECOMMENDATIONS, AND MATERIALS PROVIDED THROUGH THEM, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOUNTAIN MAMA CABINS LLC AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS (COLLECTIVELY, THE "MMC PARTIES") DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

THE MMC PARTIES DO NOT WARRANT THAT (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR ANY SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) ANY CONTENT, INFORMATION, OR RECOMMENDATIONS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT SUCH EXCLUSIONS ARE NOT PERMITTED, THE FOREGOING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE MMC PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS, VACATIONS, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE MMC PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) YOUR USE OF OR INABILITY TO USE THE SERVICES; (B) ANY PROPERTY CONDITION, LISTING, RESERVATION, STAY, CANCELLATION, OR REFUND; (C) PERSONAL INJURY, ILLNESS, OR DEATH; (D) PROPERTY DAMAGE, THEFT, OR LOSS; (E) INACCURATE, INCOMPLETE, OR MISLEADING CONTENT; (F) DOUBLE BOOKINGS, OVERBOOKING, OR NO-SHOWS; (G) ACTS OR OMISSIONS OF PROPERTY OWNERS, MANAGERS, GUESTS, OR ANY THIRD PARTY; (H) FORCE MAJEURE EVENTS; OR (I) FRAUDULENT, UNAUTHORIZED, OR UNLAWFUL ACTIVITY BY ANY THIRD PARTY.

The limitations in this Section apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, the MMC Parties' liability is limited to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, you (on behalf of yourself, your heirs, executors, administrators, assigns, and members of your travel party) hereby RELEASE, WAIVE, DISCHARGE, AND HOLD HARMLESS the MMC Parties from any and all claims, demands, actions, causes of action, damages, losses, liabilities, costs, and expenses (including attorneys' fees) of any kind, whether known or unknown, arising out of or in any way related to your use of the Services, any property listing, any stay or attempted stay at any property, any payment or refund, any interaction with property owners, managers, or other users, or any injury, illness, death, or property damage you or your party may sustain.

If you are a resident of California, you expressly waive the protections of California Civil Code §1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar provision in any other jurisdiction.

When using the Services, you agree to:

• Conduct your own due diligence before booking, traveling, or relying on any information.
• Comply with all applicable federal, state, local, and international laws, regulations, and ordinances, and with the terms and house rules of any property owner, manager, or third-party booking platform.
• Provide accurate, current, and complete information when contacting us, signing up, or submitting forms.
• Accept full responsibility for your interactions, agreements, and dealings with property owners, managers, and other third parties.

You agree NOT to:

• Use the Services for any unlawful, harmful, fraudulent, infringing, defamatory, harassing, or abusive purpose.
• Scrape, crawl, harvest, frame, mirror, data-mine, or otherwise extract content, listings, images, or data from the Services by any automated or manual means without our prior written consent.
• Use the Services or any content for any commercial purpose, including to train any artificial intelligence or machine-learning model, without our prior written consent.
• Reverse engineer, decompile, disassemble, modify, or attempt to derive the source code of the Services.
• Interfere with, disrupt, overload, probe, test the vulnerability of, or circumvent any security or access controls of the Services.
• Introduce any virus, worm, trojan, malware, spyware, or other malicious code.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Use the Services to send spam, phishing messages, or other unsolicited communications.
• Collect or harvest personal information about other users.
• Use any meta tags, hidden text, or any of our trademarks or trade names without our prior written consent.

We reserve the right (but have no obligation) to investigate and to suspend, restrict, or terminate your access to the Services for any actual or suspected violation of these Terms, without notice and without liability to you.

The Services and all content, features, and functionality — including text, graphics, logos, icons, images, photographs, audio, video, software, code, design, layout, look and feel, blog posts, itineraries, area guides, AI-generated content, and the selection and arrangement thereof — are the exclusive property of Mountain Mama Cabins LLC, its licensors, or its content suppliers, and are protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property and unfair competition laws.

"Mountain Mama Cabins," "Mama Cabins," the Mama Cabins logo, and related names, marks, and slogans are trademarks of Mountain Mama Cabins LLC. You may not use any of our trademarks without our prior written consent. All other trademarks appearing on the Services are the property of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal, non-commercial use. No other right, title, or interest is granted, and any rights not expressly granted are reserved.

If you submit any content to or through the Services — including reviews, ratings, photos, comments, questions, testimonials, social media posts, suggestions, or feedback ("User Content") — you represent and warrant that you own or have the necessary rights to submit it and that the User Content does not infringe any third-party right or violate any law.

You grant Mountain Mama Cabins LLC a perpetual, irrevocable, worldwide, royalty-free, fully paid, non-exclusive, sublicensable, and transferable license to use, copy, store, modify, adapt, translate, create derivative works of, publicly perform, publicly display, distribute, and otherwise exploit your User Content in any media now known or hereafter developed, for any purpose, including marketing and promotion of the Services and our business, without compensation, attribution, or notice to you. You waive any moral rights in your User Content to the extent permitted by law.

We may, but are not obligated to, monitor, edit, refuse to post, or remove any User Content for any reason in our sole discretion.

We respect the intellectual property rights of others. If you believe that content on the Services infringes your copyright, please send a written notice to our designated agent that includes the information required by 17 U.S.C. § 512(c)(3):

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and its location on the Services;
• Your contact information (name, address, phone number, email);
• A statement that you have a good-faith belief that the use is not authorized; and
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.

Send DMCA notices to: hi@mamacabins.com with the subject line "DMCA Notice." We may, in appropriate circumstances and in our sole discretion, remove allegedly infringing material and terminate the accounts of repeat infringers.

The Services may contain links to, integrations with, or content from third-party websites, applications, platforms, or services — including Airbnb, VRBO, Hospitable, Stripe, Google Maps, social media platforms, event organizers, weather services, and others (collectively, "Third-Party Services"). Third-Party Services are not owned or controlled by us, and we are not responsible for their content, privacy practices, terms, availability, accuracy, safety, or security.

Your use of any Third-Party Service is at your own risk and is governed by the third party's own terms and privacy policy. We make no representations or warranties about any Third-Party Service. The inclusion of any link or integration does not imply our endorsement.

By providing contact information, you also represent that you are the subscriber to or customary user of the phone number or email address provided, or that you have permission to provide it.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the MMC Parties from and against any and all claims, demands, suits, actions, proceedings, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way related to:

• your access to or use of the Services;
• your User Content;
• your interactions, transactions, or disputes with any property owner, manager, booking platform, or other user;
• any stay or attempted stay at any property;
• your violation of these Terms or any applicable law; or
• your violation of any third-party right, including any intellectual property, privacy, or publicity right.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us. You will not settle any matter without our prior written consent.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH US THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF FROM US.

Agreement to Arbitrate. Except for the Excluded Disputes below, you and Mountain Mama Cabins LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, interpretation, breach, or termination), whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, and not in court. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this Section.

Arbitration Procedure. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration will be Sevier County, Tennessee, and the arbitration will be conducted in English. The arbitrator may award the same damages and relief that a court could award, but only on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. YOU AND MOUNTAIN MAMA CABINS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A TRIAL BY JURY.

Excluded Disputes. Notwithstanding the foregoing, either party may (a) bring an individual action in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights.

30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice of your decision to opt out to hi@mamacabins.com within thirty (30) days after first accepting these Terms. The notice must include your full name, address, email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms.

Severability of Arbitration Provisions. If the class action waiver above is found to be unenforceable in a particular case, then the entirety of this Section 17 will be null and void as to that case, but the remainder of these Terms will remain in full force and effect. If any other provision of this Section is found unenforceable, that provision will be severed and the remainder will be enforced.

We may, at any time and in our sole discretion, suspend, restrict, modify, or terminate your access to all or any part of the Services, with or without notice, for any reason or no reason, including for any actual or suspected violation of these Terms. You may stop using the Services at any time.

The following Sections will survive termination of these Terms: 2 (Nature of Services), 3 (Bookings and Payments), 4 (Accuracy of Information), 5 (Assumption of Risk), 6 (Disclaimer of Warranties), 7 (Limitation of Liability), 8 (Release), 10 (Intellectual Property), 11 (User-Submitted Content), 15 (Indemnification), 17 (Arbitration), 18 (Governing Law), and 20–22 (Modifications, General, Contact).

Entire Agreement. These Terms, together with our Privacy Policy and any other terms or policies expressly incorporated by reference, constitute the entire agreement between you and Mountain Mama Cabins LLC concerning the Services and supersede all prior or contemporaneous understandings, agreements, communications, and representations.

Severability. If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms in whole or in part, without restriction.

No Third-Party Beneficiaries. Except for the MMC Parties (who are intended third-party beneficiaries of the disclaimers, limitations, releases, and indemnities in these Terms), these Terms do not create any third-party beneficiary rights.

Headings. Section headings are for convenience only and have no legal or contractual effect.

Notices. We may provide notices to you by email, by posting on the Services, or by other reasonable means. Notices to us must be sent to hi@mamacabins.com.

Export and Sanctions. You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Statute of Limitations. To the extent permitted by applicable law, you agree that any claim arising out of or related to these Terms or the Services must be filed within one (1) year after such claim arose; otherwise, the claim is permanently barred.

For questions regarding these Terms or our marketing platform (please note: we cannot assist with reservations, refunds, or property-specific questions — those must be directed to the property owner or applicable booking platform):