Terms and Conditions

    Effective Date: September 8, 2025

    These Terms and Conditions ("Terms") govern your use of the website, services, and marketing platform operated by Mountain Mama Cabins LLC ("Mountain Mama Cabins," "we," "our," or "us").

    By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

    1. Nature of Services – Marketing Platform Only

    Mountain Mama Cabins LLC is strictly a marketing and advertising platform.

    • We do not own, manage, or operate any properties listed.
    • We do not act as a property manager, booking agent, or travel agency.
    • We do not set or guarantee pricing, availability, or property conditions.
    • Our role is limited to connecting travelers with independent property owners through marketing and promotional efforts.

    2. Bookings and Payments

    Important Payment Disclaimer:

    • Mountain Mama Cabins LLC does not hold or control guest funds.
    • Payments may be facilitated through integrated third-party platforms (Airbnb, VRBO, Hospitable, Stripe, etc.), but funds flow directly to property owners, not through Mountain Mama Cabins LLC.
    • We may provide tools that allow you to submit payment information, but the processing and settlement of funds are handled by independent third-party processors or directly by property owners.

    You agree that:

    • All rental fees, deposits, cleaning charges, taxes, and other payments are solely between you and the property owner.
    • Mountain Mama Cabins LLC is not liable for refunds, cancellations, chargebacks, or disputes regarding payments.
    • Any payment-related disputes must be resolved directly with the property owner or the third-party payment/booking platform used.

    3. Liability Disclaimer

    You acknowledge and agree that Mountain Mama Cabins LLC:

    • Is not responsible for property conditions, safety, accuracy of listings, or the conduct of property owners or guests.
    • Provides all content "AS IS" without warranties of any kind.
    • Will not be liable for any losses, injuries, damages (direct or indirect), including but not limited to:
      • Property damage, theft, or loss
      • Personal injury or death
      • Inaccurate or misleading property descriptions
      • Double bookings, cancellations, or no-shows
      • Acts of God, natural disasters, or other force majeure events
      • Fraudulent activity by owners or guests

    Maximum Liability:

    If Mountain Mama Cabins LLC is ever found liable despite these disclaimers, our total liability is limited to $100 USD.

    4. Disputes and Releases

    • All disputes must be resolved directly with the property owner or the booking platform used.
    • By using our platform, you release Mountain Mama Cabins LLC from all claims, damages, and disputes arising from your stay, payment, or interaction with property owners.

    5. User Responsibilities

    When using our platform, you agree to:

    • Conduct your own due diligence before booking.
    • Comply with all laws and booking platform terms.
    • Use the site only for lawful purposes.
    • Accept full responsibility for your dealings with property owners.

    We may suspend or terminate access for violations of these Terms.

    6. Marketing and Communications

    By providing your email address, you consent to receive marketing communications from Mountain Mama Cabins LLC. You may unsubscribe at any time by following the instructions in our emails or by contacting us at hi@mamacabins.com.

    7. Indemnification

    You agree to indemnify and hold harmless Mountain Mama Cabins LLC, its owners, employees, and affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising from:

    • Your use of our services,
    • Your interactions with property owners,
    • Any violation of these Terms.

    8. Governing Law and Jurisdiction

    These Terms are governed by the laws of the State of Tennessee. You agree that any disputes shall be resolved exclusively in the courts of Sevier County, Tennessee, USA.

    9. Modifications to Terms

    Mountain Mama Cabins LLC may update these Terms at any time. Updates are effective upon posting, and continued use constitutes acceptance of the revised Terms.

    10. Contact Information

    For questions regarding these Terms (only regarding our marketing platform, not bookings):

    Mountain Mama Cabins LLC

    Email: hi@mamacabins.com

    ⚠️Key Takeaways

    • •We are a marketing platform only.
    • •All bookings and payments are between you and property owners.
    • •We do not hold guest money.
    • •We are not responsible for refunds, disputes, or damages.
    • •Use our site at your own risk.